Accelerated Vanishing of Detentions
In recent times, users of the Libby app and OverDrive service have encountered an issue known as "Disappearing Holds." This problem arises when holds placed with a library card number are not visible when signing in with a mobile number, and vice versa.
The root cause of this issue lies in the way holds and loans are managed. They are tied to the specific library account credentials used to place them, not alternative login methods like a mobile number. OverDrive and apps like Libby associate holds with the library card number and its linked credentials, so logging in with a different identifier (such as a mobile number) will not display those holds.
This can lead to confusion, especially when users sign in with their mobile phone number. Usually, this requires linking to the actual library card account to see the holds. If you use the mobile number alone without adding the library card/account, the system cannot show holds tied to that card.
If you're still having trouble understanding this issue, a handout on the topic is available for reference. Additionally, if you've created an OverDrive account using your mobile number and are now unsure which account was used to place a hold, try logging in with both your library card number and mobile number.
It's important to note that library card numbers and mobile numbers are not interchangeable in OverDrive. Each OverDrive account may have holds and/or checkouts associated with it, and these accounts created through different methods (website or Libby app) are not interchangeable and are treated as separate accounts.
The library is currently working towards finding a solution to this issue. In the meantime, if you're still having trouble accessing your holds, contact your local branch staff or use the Ask Us service for assistance.
Remember, to access a hold, sign in with the same number used to place the hold (either your library card number or your mobile number). If a hold notification email doesn't appear when signing in with a mobile number through the email link, checking the Libby app might resolve the issue.
By understanding this issue, you can ensure that you're able to access your holds and loans in the Libby app and OverDrive service with ease. If you're still unsure about your library card number or PIN, or how to link it to your mobile number, contact your library directly for help recovering or consolidating your accounts.
- The library card number and mobile number, while not interchangeable, are both essential for accessing holds in the Libby app and OverDrive service, as they are directly associated with the respective accounts and not alternative login methods like a home-and-garden project number or technology devices.
- Home-and-garden enthusiasts who enjoy reading and digital libraries may find it perplexing that their holds are not visible when signing in with a mobile number instead of their library card number. To resolve this, linking the mobile number to the library card account is necessary to view the holds.
