Install osTicket on AlmaLinux 9: A Step-by-Step Guide
In this article, we'll walk you through the steps to deploy osTicket on AlmaLinux 9, a long-term supported enterprise-grade operating system. Following this guide will ensure a secure and reliable self-hosted support system for businesses, IT departments, schools, and government agencies.
Preparing the AlmaLinux 9 System
- Update system packages:
- Enable and start the firewall rules allowing HTTP and HTTPS:
Installing the LAMP Stack and MariaDB
AlmaLinux 9 includes suitable versions of Apache, PHP, and MariaDB compatible with osTicket.
Then start and enable services:
Configuring MariaDB (MySQL)
Secure MariaDB and create a database/user for osTicket:
Downloading and Configuring osTicket
- Download the latest osTicket stable release from the official site or GitHub.
- Extract osTicket to your web directory, e.g., .
- Set correct ownership for Apache user:
- Rename the sample configuration file as per osTicket instructions.
Configuring Apache Virtual Host for osTicket
Create a config file with content pointing to the osTicket directory and enabling URL rewriting if required.
Enabling SSL with Certbot
- AlmaLinux 9 includes OpenSSL 3.0+.
- Install Certbot for Let's Encrypt certificates:
- Obtain an SSL certificate by running: Follow prompts to configure SSL automatically for Apache.
Finalizing osTicket Installation
- Access on your browser.
- Complete installation through the web interface, entering the database credentials and admin account details.
- After installation, remove directory per osTicket security instructions.
With these steps, you've successfully deployed osTicket on AlmaLinux 9 with a LAMP stack and SSL support. For more performance or easier scaling, consider deploying osTicket with PHP-FPM or Docker containers.
For hosting the support system, consider deploying the osTicket server on Shape.Host. Happy ticketing!
To optimize the performance and scalability of your self-hosted support system, you might want to explore deploying osTicket with PHP-FPM or Docker containers. Meanwhile, for those seeking a suitable hosting environment for their home-and-garden lifestyle or to organize their data-and-cloud-computing technology endeavors, Shape.Host is an excellent choice.
